COA Preparation

You should have heard the news by now- it’s not been kept top secret! The Council on Accreditation (COA) is coming to Neighbor To Family for our fourth accreditation review/audit.

What is COA?  The Council on Accreditation (COA) is an international not-for-profit accrediting organization serving more than 2,000 private and public child, family, and behavioral health organizations.

What does a COA Peer Review Team do?  The reaccreditation process focuses largely on site visits conducted by a review team consisting of specially trained individuals affiliated with organizations similar to NTF. They will carefully study all elements of our agency to determine whether we have maintained the standards needed to keep our accreditation.

The team is scheduled to arrive April 23 and depart April 26, 2017. While on site they will review records, conduct safety inspections, and hold interviews. The audit even includes what we might consider the “small stuff” such as whether we remember to sign in and out on the site’s attendance sheet to whether we wear our NTF badges while in NTF buildings. Bottom line – everything is fair game.

Why is the accreditation important?

  • It offers national and external validation of performance
  • It places NTF in a strong competitive position
  • It creates a framework for ongoing performance quality improvement
  • It is required by some NTF contracts

 Why do I need to be involved?  Any one of us may be interviewed during the on-site visits to NTF offices. To help prepare, we’ve developed and assigned to all staff and foster caregivers a mandatory Relias course titled “COA 2017”. You can easily access the Relias learning management system through the link on this site or an icon you may have installed on your computer. You will earn one credit hour for taking the training and passing the exam. If you have difficulty logging into Relias, please contact Cynthia Williams: for assistance. The course must be completed no later than April 15, 2017.

With your help, we look forward to earning another four years of COA accreditation. Thank you for your commitment to NTF and fulfillment of our mission to “revolutionize foster care by keeping siblings together while building healthier families and stronger communities.”

Submitted by Gaye James